Top Questions

Product & Picture

Ordering & Vouchers

Payment & Billing

Delivery & Shipping

All of orders are ready to go within a few working day! With our standard shipping option you will receive your order within 10 days.
You can pay with VISA, MasterCard and Paypal.
At http://www.fedex.com/us/ or http://www.ups.com/ you can find the current shipping status of your parcel at any time. For this, enter your FedEx or UPS tracking number from your shipping notification in the “Tracking” field.
If your photo canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact info@canvasonsale.com within a few days. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.
To return an item for exchange or refund, please email us an image of your delivered canvas print to info@canvasonsale.com. Please include the reason you are requesting an exchange or refund, your name, email address, and order number. We will respond to your request before 6:00 PM Eastern time Monday- Friday. For more information please check out our refund policy here: Reprints and Returns
For the best resolution quality, upload your picture in “JPEG” file format.
Our system analyzes your uploaded picture and displays all formats which will produce a high quality print for you. If you would like a larger size than what is shown, you may need to upload a picture with a higher resolution. If you would like help with this, feel free to give us a call or drop us an email.
Upon upload of your image data, you can choose between the following options:
Stretch border: A very popular choice. We duplicate the last pixel on each side of your image and blur it around the sides to give an impressionist feel while maintaining the same color scheme.

White border: A plain white border appears on the edge and none of the photo detail will be lost to the edges of the canvas.

Black border: As with the white border option, you won’t lose any of your photo around the edges so you are able to still achieve a photo on canvas even when the photo focus point is cropped close to the edge.

Pixel stretch: The last pixel on each side of the image is blurred around the sides. All details remain on front of canvas.

Folded/ Scale wrap: Your image is wrapped to cover the sides of the canvas frame. If you have important details on the edge of your photo, do not select this option.

We are passionate about producing quality canvases to inspire your walls and we back this by our 100% Money-back guarantee. If you’re not happy with your canvas print, we’ll either reprint it for you, or give you your money back.
Please email us a picture of your delivered canvas print to (info@canvasonsale.com) and describe your issue. Our customer support representatives are very knowledgeable and will work with you to provide you with a product that you’re happy with.
When you choose to have your image split into more than one canvas, as offered with our 2-4 panel split option, please know that in order to split your image there will be a loss of 2-3 inches on either side where each split of your image occurs. We recommend landscapes and sceneries for this option.
The minimum resolution of your photo should be 75 DPI. The resolution of your image determines the size at which it can be printed in high quality. In order to achieve optimum results, use the minimum resolution for each canvas size provided in this link: Format Page
The system allows you to upload a file up to 60 megabytes (MB) in size. If you wish to deliver larger files, please contact our customer service team.
For stable support, we recommend our hanging sets for each size of canvas, consisting of screws, pegs and cord. Of course you can also very easily fix smaller canvases to the wall with nails. Two options for mounting:
1. Take the two metal platelets with the eyelets and fix these to the frame. Then you can hang the image on two nails on the wall.
2. Or take the string and lead this through the two eyelets and then hang the image with the string on one nail in the wall.
Easel backs provide support for your canvas print, allowing it to stand freely on its own. With an easel back, you can display your canvas print on tables, shelves and windowsills. Available only for the 8×8″, 12×8″ and 16×12″ canvas print.
All of orders are ready to go the next business day! With our standard shipping option you will receive your order within 2-7 days.
You should receive an email confirmation after you’ve completed your order. If you did not receive this, and you have checked your spam folder, please contact our customer service team.
You will see a demo picture on the website of how your image should print.
Please email (info@canvasonsale.com) or call our Customer Support office toll free Tel: 1-844-621-2781 Monday thru Friday 9:00am-5pm Eastern Standard Time.

If your order was placed before 7:00am Eastern Standard Time, your request must be made prior to 12:00pm Eastern Standard time. After this time your order is not able to be canceled.

If your order was placed after 7:00am Eastern Standard Time, your request must be made prior to 5:00pm Eastern Standard time. After this time your order is not able to be canceled.

If your order has already been shipped, please know that the package is no longer in our possession and no longer qualifies for cancelation. You may then return your canvas print for a full refund minus any shipping charges within 14 days of receipt at your own cost.

(For example, change of name, address, phone)
Please email (info@picanova.com) or call our Customer Support office toll free 1 888-960-0756 Monday thru Friday 10am-5pm Eastern Standard Time. Once your order has shipped we cannot guarantee that your changes can be carried out.

Any physical order change must be received prior to order shipping. We will cancel your order so you can replace it and begin the process over. We cannot change your image properties once the order is placed, so please double check your edge styles and make sure you ordered enough print doubles!

You can redeem your voucher code directly in the shopping basket. For this, please give your code in the field provided and click on “Redeem”.
Please check whether you have entered the code correctly. If your voucher has a minimum order value or a time limit, please ensure that these are currently applicable. Information about this is available on your voucher if necessary. If all data is correct and your voucher still does not work, please contact our customer service.
Subsequent consideration of vouchers is, unfortunately, basically not possible
If you only use a partial amount of your voucher, the residual amount expires automatically.
It is not possible to combine special offers and vouchers. Only one offer or voucher may be used per order. Please note that free shipping for orders over a certain price is considered to be a special offer.
You can pay for the goods with PayPal or credit card. We accept VISA and MasterCard credit cards.
In this case, please contact our customer service and tell us which payment option you used: credit card or PayPal.
The 3D secure process ensures that the purchaser is in fact the credit card holder. In using 3D secure, you benefit from the liability shift for purchases carried out with Visa and MasterCard. This means that you are not exposed to the back-charge risk in the revocation of transactions due to reasons of misuse. If you are signed into the 3D secure process by means of one of the registration methods, during the payment process you are shown an entry page from your bank, into which you enter your password. The payment can only be carried out with the correct password, which is only known to you and your bank. If you are not yet signed it, you are forwarded to the secure registration site of your bank before payment.
No, payment in instalments is not possible with us.
In order to enable your goods to reach you undamaged, we only use high-quality special packaging for our products. Most of our products are also wrapped in high cushion bubble wrap.
Depending on the size of your order, your shipping carrier will be either UPS or FedEx.
Please find our shipping costs here.
As soon as your parcel is ready for shipping, you also receive a new dispatch notification from UPS or FedEx. If you do not receive this notification after expiry of the production time for your article, it is possible that this is due to the message landing in your spam folder. If you also cannot find a message there, please feel free to contact our customer service at info@canvasonsale.com.
Unfortunately your address cannot be changed later due to the speed of order processing.
No, unfortunately it is not possible to send your items more quickly.
Currently we are only able to ship within the United States from this shop, but please send an email to support@canvasonsale.com if you would like to place an international order and we will try to process your request!